AGREEMENT
on the Sale of Tourist Services
Moscow
This document is addressed to individuals and constitutes an official and public offer by INNA TOUR LLC (hereinafter referred to as the "Travel Agent"). The Agreement and its integral appendices are published on the Travel Agent’s official website www.inna.ru and are provided for review during the booking process or sent via electronic or other means of communication. The original copy of this Agreement can be obtained at the office of INNA TOUR LLC at the address specified in the "Details" section.
Under Article 435 of the Russian Civil Code, this document constitutes an offer. The Agreement is concluded upon acceptance of the offer by the responding party (hereinafter referred to as the "Customer"). The written form of the Agreement is deemed complied with under Article 434 of the Russian Civil Code. The offer may be revoked by the Travel Agent at any time before acceptance.
Pursuant to Article 437(2) of the Russian Civil Code, a public offer is defined as a proposal containing all essential terms of the agreement, expressing the offeror’s intent to enter into a contract with any responding party under the stated conditions.
In accordance with Clause 3.3 of the Central Bank of Russia’s Regulation No. 262-P dated August 19, 2004, the Travel Agent and the Customer agree that the public offer is deemed unconditionally accepted, and the Customer is considered identified upon:
Filling in the Name and Email fields in the Travel Agent’s online system;
Payment for the tourist services using a payment/bank card (based on its unique credentials).
TERMS AND DEFINITIONS
"Tourist Services" – as defined by Federal Law No. 132-FZ of November 24, 1996, "On the Fundamentals of Tourist Activities in the Russian Federation."
"Offer" – a proposal containing all essential terms of the agreement, expressing the offeror’s intent to enter into a contract with any responding party.
"Acceptance" – full and unconditional agreement to the offer. Silence does not constitute acceptance unless otherwise stipulated by law, business customs, or prior dealings. Performance of actions specified in the offer (e.g., payment, service provision) constitutes acceptance unless stated otherwise.
"Voucher" – a document confirming the Customer’s right to a booked and paid hotel stay, listing all occupants.
"Air Ticket" – an electronic travel document (e-ticket) issued to the Customer, containing flight contract terms.
"Website" – the Travel Agent’s online resource at www.inna.ru.
"Online System" – a software platform for searching and booking tourist services (flights and hotels).
"Customer" – a tourist or other individual making payment for tourist services.
"Tourist" – a person visiting a country (destination) for leisure, business, sports, or other non-income-generating purposes for 24 hours to 6 months (or with at least one overnight stay).
1. SUBJECT OF THE AGREEMENT
1.1. The Travel Agent undertakes, on behalf of and at the Customer’s expense, to provide Tourist Services (dynamically priced via supplier inventory systems) and deliver travel documents (voucher, air ticket). The Customer agrees to accept and pay for these services.
1.2. The Customer’s rights to the Tourist Services arise upon receipt of travel documents from the Travel Agent.
2. OBLIGATIONS OF THE PARTIES
Travel Agent’s Obligations (2.1):
Confirm bookings by sending documents (voucher, air ticket). Unconfirmed bookings render the Agreement void.
Provide accurate service descriptions per Federal Law No. 132-FZ (details in Appendix 1).
Inform the Customer of third-party providers’ rights/obligations.
Notify the Customer of price increases or schedule changes beyond the Travel Agent’s control.
Issue travel documents after full payment.
Within 24 hours of cancellation, inform the Customer of third-party penalties (see Clause 2.3.6).
Not liable for:
Itinerary changes due to force majeure (injuries, lost items, flight delays, extreme weather, strikes, wars, etc.).
Denied boarding/accommodation due to misconduct (public disorder, intoxication, drug/weapon violations).
Customer’s Rights (2.2) & Obligations (2.3):
Receive paid services in full.
Pay for services as agreed.
Comply with local laws, customs, and safety rules during travel.
Verify flight details 24 hours before departure; arrive at the airport 3 hours before departure.
Cancel via email to book@inna.ru (must include booking number).
Ensure passport validity; the Travel Agent is not liable for visa/immigration issues.
Compensate the Travel Agent for all costs (including third-party penalties) if canceling.
Acknowledge that service providers (airlines, hotels) are independent; the Travel Agent bears no liability for their actions.
Multi-segment air tickets: Non-use of one segment may void remaining flights. Transit visas may be required for self-connections.
3. BOOKING PROCESS
3.1–3.4. The Customer books services via the Website by completing mandatory fields. The order is binding only after 100% payment. Confirmation documents (e-ticket, voucher) are emailed. The travel start date is the outbound flight date.
4. LIABILITY
The Travel Agent is not liable for:
Events beyond its control (e.g., third-party actions, IT/network failures).
Bank card security (does not store PIN/CVV).
The Customer:
Bears full responsibility for inaccurate data or unauthorized third-party use of their email.
Guarantees accuracy of personal/traveler data; false information voids the Agreement.
Treats electronic documents as legally binding.
Compensates the Travel Agent for costs if canceling (see Clause 4.14).
Non-payment or missing documents constitute cancellation (penalties apply).
5. PAYMENT TERMS
5.1. Payment is deemed completed upon crediting funds to the Travel Agent’s account.
6. FORCE MAJEURE
6.1–6.2. Parties are exempt from liability for force majeure (natural disasters, wars, terrorism, government actions, etc.). Written notice must be sent within 3 days of occurrence/cessation.
7. TERMINATION & AMENDMENTS
7.1. The Agreement may be terminated:
By mutual consent.
For material breach or changed circumstances.
Due to unforeseen events hindering performance.
7.2. Changes require a new booking and cost recalculation.
7.3. Cancellation penalties for each service component are displayed in the online system before payment.
8. DISPUTE RESOLUTION
9.1–9.2. Quality claims must be filed within 20 days post-travel. Negotiations precede litigation under Russian Civil Procedure Code.
9. DETAILS
Travel Agent:
INNA TOUR LLC
Legal address: 107113, Moscow, Malenkovskaya St., 14, bldg. 1, room V
Actual address: 129085, Moscow, Prospekt Mira, 95, bldg. 1, office 717
OGRN: 1147746749810 | INN: 7718987308 | KPP: 771801001
Bank: AO "ALFA-BANK" | Account: 40702810602730002195 | BIC: 044525593
Phone: (495) 742-17-17 | Email: agent@inna.ru
CEO: Nikolay Alekseevich Bashkatov
application 1
to the Tourist Services Agreement
Order No. ___, dated ________ 20
Destination: [Country/City]
Travel Dates: [Start] – [End]
Total Cost: [Amount]
Customer Details:
Full name, email, phone
Tourist(s) Details:
Full name, passport data, birthdates
Accommodation:
Hotel: [Name]
Check-in/out: [Dates]
Room type: [Details]
Meal plan: [Specified]
Flight Details:
Route: [Departure] → [Arrival]
Dates: [Outbound] / [Return]
Cancellation Policy:
Subject to airline/hotel rules. Inquiries: agent@inna.ru.