AGREEMENT
for the sale of a tourist product
Moscow
This document is addressed to individuals and is an official and public offer of INNA LLC (hereinafter referred to as the "Travel Agent"). The Agreement and its appendices, which form an integral part thereof, are posted online on the Travel Agent's official website WWW.INNA.RU and are required to be provided for review when placing an order and/or sent via electronic and other forms of communication. The original of this Agreement may be obtained from INNA LLC's office at the address specified in the "Details" section of this Agreement.
In accordance with Article 435 of the Civil Code of the Russian Federation, this document constitutes an offer. The Agreement is concluded by acceptance of the offer by the responding party (hereinafter referred to as the "Customer"). The written form of the Agreement is deemed to have been complied with pursuant to Article 434 of the Civil Code of the Russian Federation. The offer may be revoked by the Travel Agent at any time prior to its acceptance.
In accordance with paragraph 2 of Article Article 437 of the Civil Code of the Russian Federation defines a public offer as a proposal containing all the essential terms of a contract, which demonstrates the offeror's intention to enter into a contract
on the terms specified in the proposal with anyone who responds.
In accordance with paragraph 3.3 of Bank of Russia Regulation No. 262-P of August 19, 2004, "On the Identification of Clients and Beneficiaries by Credit Institutions for the Purpose of Combating the Legalization (Laundering) of Proceeds from Crime and the Financing of Terrorism," the Travel Agent and the Client agree
that the public offer is considered unconditionally accepted and the Client of the Travel Product is identified from the moment the Client completes the Name and Email fields in the Travel Agent's online system,
and the Client makes payment for the Travel Product using a payment (bank) card based on its unique details, codes (passwords).
TERMS AND DEFINITIONS
"Tourism product" is defined in accordance with Federal Law No. 132-FZ of November 24, 1996, "On the Fundamentals of Tourism Activity in the Russian Federation."
"OFFER" is a proposal containing all the essential terms of a contract, indicating the intent of the person making the offer to enter into a contract on the terms specified in the offer with anyone who responds.
"ACCEPTANCE" is the response of the person to whom the offer is addressed, confirming its acceptance. The response must be complete
and unconditional. Silence does not constitute acceptance, unless otherwise required by law, custom, or the previous business relationship of the parties. The completion of actions by the person receiving the offer within the time period specified for its acceptance to fulfill the terms of the contract (provision of services, performance of work, payment of the corresponding amount, etc.) shall be deemed acceptance, unless otherwise provided by law, other legal acts, or specified in the offer.
"VOUCHER" - a document confirming the Customer's rights to a reserved and paid hotel room,
including a list of all occupants.
"AIR TICKET" - a travel document issued to the Customer in the form of an itinerary receipt, issued
electronically, with information on the terms of the air carriage agreement posted
in the automated air carriage information system.
"SITE" - means the Internet resource hosted by the Travel Agent at www.inna.ru. "ONLINE SYSTEM" is a software package designed for searching and booking tourist products (air travel and hotels).
"CUSTOMER" - a tourist or other person making a payment for a tourist product.
"TOURIST" - a person visiting a country (place) of temporary stay for health, recreation, educational, physical education, sports, professional/business, or other purposes, without engaging in activities related to the generation of income from sources in the country (place) of temporary stay, for a period of 24 hours to 6 consecutive months, or staying at least one night in the country (place) of temporary stay.
1. SUBJECT OF THE AGREEMENT
1.1. Under this Agreement, the Travel Agent, on its own behalf, at the instruction and expense of the Client, undertakes to provide the Tourist Product, the price of which is determined in real time through direct access to the inventory and distribution systems of Suppliers (carriers, hotel bases, etc.), and to receive and transfer to the Client travel documents (voucher, air ticket).
For travel, the Client undertakes to accept and pay for this Tourist Product.
1.2. The Client's rights to the Tourist Product arise from the moment the Travel Agent transfers the travel documents to the Client.
2. OBLIGATIONS OF THE PARTIES
2.1. The Travel Agent is obligated to:
2.1.1. Notify the Client of confirmation of the ordered Tourist Product by sending the documents (voucher, air ticket) to the Client. If the Tourist Product ordered by the Client is not confirmed, this Agreement is deemed not concluded.
2.1.2. Provide the Client with the necessary and reliable information about the consumer properties of the Tourism Product in accordance with Article 10 of Federal Law No. 132-FZ of November 24, 1996, "On the Fundamentals of Tourism Activity in the Russian Federation." The list of services included in the Tourism Product,
and their details, are specified in Appendix No. 1, which is an integral part of this agreement.
2.1.3. Inform the Client of the rights and obligations of third parties directly related to the provision of services included in the Tourism Product.
2.1.4. Promptly inform the Client of any price increases for the Tourism Product or changes to the travel dates due to reasons beyond the control of the Travel Agent.
2.1.5. Provide the Client with all necessary travel documents (voucher, air ticket) after full payment for the Tourism Product by the Client.
2.1.6. The Travel Agent undertakes to notify the Client of any third-party penalties within 24 hours of receiving the Client's written notice
of cancellation of the Travel Product (see Section 2.3.6 of this Agreement).
2.1.7. The Travel Agent is not responsible for and will not offer compensation in the event of changes to the Client's travel itinerary due to circumstances beyond the Travel Agent's control, namely: personal injury, loss of items and documents by the Client, flight delays and rescheduling, technical breakdowns
and mechanical damage to aircraft, airport closures, cancellation of bus and ferry services due to extreme weather conditions, strikes, wars, etc., i.e., events of force majeure, and other causes beyond the control of the Travel Agent.
2.1.8. The Travel Agent shall not be liable and shall not pay any compensation for expenses incurred by the Client if the Client is denied access to a flight
or accommodation at the booked hotel by decision of the authorities or responsible persons for the following reasons: disorderly conduct, alcohol or drug intoxication, or other violations, such as possession, transportation
or distribution of narcotics, illegal possession or carrying of weapons, etc.
2.2. The Client has the right:
2.2.1. To receive all paid services included in the Tour Product.
2.3. The Client is obligated to:
2.3.1. To pay the cost of the ordered Tour Product in accordance with the procedure provided for in this Agreement.
2.3.2. During travel: To respect and observe the laws, social structure, customs, traditions, and religious beliefs of the destination; to observe established rules for the protection of nature, historical and cultural monuments; to observe personal safety rules; Observe the rules for entry into, exit from, and transit countries.
2.3.3. Check with the Travel Agent or the airport's website (or at the airport information desk) 24 hours before departure to confirm the flight's departure time and location. Arrive at the airport for check-in no later than 3 hours before departure to independently clear border and customs control.
2.3.4. Notify the Travel Agent in writing of any cancellation of the Travel Product by email to book@inna.ru. Cancellation information must include the order number.
2.3.5. The Client is advised that when traveling abroad, they must have a valid international passport. The Travel Agent assumes no liability for the failure to complete the trip, its postponement, interruption, or increase in cost, or for any damages incurred by the Client if the Client's passport is invalid or incorrectly issued, if the Client fails to obtain it before departure, or for the actions of consular services, customs, and immigration authorities (including the denial or late issuance of an entry or transit visa).
2.3.6. In the event of termination of this Agreement or cancellation of the Travel Product, the Client undertakes to compensate the Travel Agent for all actual expenses incurred in connection with the performance of their obligations under this Agreement, including service fees and fines imposed on the Travel Agent by third parties, regardless of whether they have already been paid by the Travel Agent or will be paid in the future.
2.3.7. By agreeing to the terms of the offer and the agreement, as well as by making a reservation and/or payment
under the agreement, the Customer confirms receipt from the Travel Agent of the necessary and accurate information
regarding the purchased Tourism Product.under the agreement, the Customer confirms receipt from the Travel Agent of the necessary and accurate information
regarding the purchased Tourism Product.
2.3.8. The Client is informed that the Service Providers included in the Tour Product are legal entities completely independent of the Travel Agent. Accordingly, the Travel Agent has no control over any of their actions and bears no liability for their legally significant actions or omissions. The Travel Agent is not responsible for any deficiencies in the performance of such Providers or for the quality of the services they provide included in the Tour Product. The Travel Agent is not responsible for their obligations to the Client, including cancellation or rescheduling of flights, hotel stays, etc. If a dispute arises between the Client and the Provider, the Travel Agent will assist in resolving the conflict.
2.3.9. The Client is informed that the purchased multi-destination or round-trip air ticket is a single ticket consisting of several flight segments. Failure to use one of the flight segments of such a ticket entails the cancellation by the airline of all subsequent flight segments. To clarify the possibility of using the flight segments of a round-trip ticket
or another ticket type specified in this clause separately (in the event of a flight delay
or other similar situations), the passenger must contact the airline providing the transportation service
in the selected direction. When selecting connecting flights with different airlines, baggage must usually be re-checked. To complete this procedure, a transit airport visa is required, which allows exiting the transit area and returning after passing security and immigration control. The Customer is responsible for ensuring that they have the correct visas and travel documents required
for the trip.
3. ORDERING A TOURIST PRODUCT
3.1. After selecting the desired Tour Product, the Customer is redirected to the description page of the selected trip and then to the checkout page.
3.2. The Customer places an order by completing the required fields. After the order is fully completed, the Customer makes payment.
3.3. The order is considered completed and accepted for execution by the Travel Agent only after
full 100% payment.
3.3. An order is considered completed (made) and accepted for execution by the Travel Agent only after 100% payment has been received.
3.4. Confirmation of the Travel Agent's provision of the travel product to the Client includes: an air ticket
and a voucher confirming the accommodation reservation. These documents are sent to the Client
to the email address specified in the order. The travel commencement date is the commencement date of air travel (flight to the accommodation).
4. LIABILITY OF THE PARTIES
4.1. The Travel Agent shall not be liable for any negative consequences or losses incurred in the event of the Client's inability to complete the trip due to events and circumstances beyond its control, or for the actions (or inactions) of third parties.
4.2. The Travel Agent shall not be liable for interruptions in the Client's order processing due to software or hardware failures on the part of one of the parties.
4.3. The Travel Agent is not responsible for any interruptions in the order process, whether partial or total, due to hardware or software replacement or other work required to maintain and upgrade software and/or hardware.
4.4. The Travel Agent is not responsible for the functionality and availability of individual segments of the Internet. The Travel Agent does not guarantee the ability to exchange information with nodes or servers that are temporarily or permanently unavailable through links provided on the Website.
4.5. The Travel Agent is not responsible for ensuring the security of the Customer's hardware and software used to purchase the Travel Product.
4.6. The Travel Agent does not request or store PIN and CCV2 codes for plastic bank cards and is not responsible for their security if they are accidentally or intentionally disclosed to third parties. All transactions
for withdrawing funds from plastic bank cards via online acquiring are processed by the service provided by the Bank, in accordance with the Internet acquiring agreement.
4.7. The Client is responsible for fulfilling their obligations under the Agreement in accordance with Russian legislation.
4.8. The Client may not use the Travel Product provided by the Travel Agent
in commercial or intermediary activities.
4.9. The Client bears sole responsibility and the risk of any adverse consequences arising from inaccuracies or inaccuracies in the data provided to the Travel Agent.
4.10. The Client is solely responsible, in accordance with Russian legislation, for all actions taken through the use of the Travel Product, as well as their consequences.
4.11. The Client is solely responsible for any (including unauthorized) actions of third parties that occur through the use of their email address, as well as any possible consequences arising for the Travel Agent and/or third parties.
4.12. By submitting their personal (identifying) data and identification information to the Travel Agent's online system,
as well as the personal data of other persons (accompanying travel participants), the Client guarantees their authenticity and agrees to their further processing and verification by the Travel Agent. If the personal identification data provided by the Client, as well as the personal data of other persons (accompanying travel participants), is inaccurate, the Travel Agent has the right to unilaterally terminate this Agreement.
4.13. The Client confirms that electronic documents and data received from the online system, as well as those generated by the Client for the online system, are considered by the Client to be legally binding documents drawn up in writing, originating and signed by the sender in accordance with all the rules for traditional document execution in writing.
At the same time, the Client grants the Travel Agent the right to send documents necessary for the trip to the Client's email address. Confirmation of the Travel Agent's dispatch of documents will be deemed the fact that the email has been sent from the Travel Agent's mail server (domain - inna.ru).
4.14. In the event of termination of the Agreement or the Client's refusal to perform the Agreement and/or the Client's refusal
of the confirmed Travel Product, the Client is obligated to reimburse the Travel Agent for the actual expenses incurred in fulfilling this Agreement.
4.15. Late or incomplete payment by the Client of funds under this Agreement,
failure to provide the Travel Agent with the documents or information required for the execution of the Agreement, shall be considered by the parties as a unilateral refusal by the Client to perform the Agreement, with the consequences provided for in paragraph 4.14 of this Agreement.
4.14. In the event of termination of the Agreement or the Client's refusal to perform the Agreement and/or the Client's refusal
of the confirmed Tour Product, the Client is obligated to reimburse the Travel Agent for the actual expenses incurred in performing this Agreement.
4.15. Late or partial payment by the Client of funds under this Agreement,
failure to provide the Travel Agent with the documents or information required for the execution of the Agreement, shall be considered by the parties as a unilateral refusal by the Client to perform the Agreement, with the consequences provided for in paragraph 4.14 of this Agreement.
5. PAYMENT PROCEDURE
5.1. The date of payment by the Client for the Tour Product shall be deemed the date the funds are credited to the Travel Agent's bank account.
6. FORCE MAJEURE
6.1. In the event of force majeure circumstances that the Parties could neither foresee nor prevent (strikes, natural disasters, weather conditions affecting travel, military action, government regulations affecting the performance of this Agreement, epidemics, terrorist acts or threats of terrorist acts, the introduction of new or increases in existing tax and fee rates, a sharp change in the exchange rate of national currencies, a ban on air travel in this direction, an unexpected increase in transportation costs, and other similar circumstances that impede travel), the Parties are released from liability for failure to perform or improper performance of their obligations under this Agreement.
6.2. A Party that is unable to fulfill its obligations under this Agreement due to force majeure circumstances must notify the other Party of the occurrence
(and subsequently of the termination) of such circumstances immediately or no later than three (3) days
from the discovery of their occurrence (termination). Failure to notify or late notification of such circumstances shall deprive the Parties of the right to invoke any of these circumstances as grounds for non-performance of this Agreement.
7. TERMINATION OF THE AGREEMENT, AMENDMENT OF THE AGREEMENT, AND COMPENSATION FOR DAMAGES
7.1. The Agreement may be terminated:
∙ by agreement of the Parties;
∙ at the initiative of one of the Parties, subject to the terms of early termination and compensation for damages stipulated in this Agreement;
∙ in the event of a material breach by the Customer or Travel Agent of their obligations under this Agreement;
∙ if there is a material change in the circumstances on which the Parties relied when entering into the Agreement;
∙ if unforeseen circumstances arise that significantly affect the fulfillment of obligations under this Agreement, which the Parties did not foresee and could not have foreseen
when entering into the Agreement.
7.2. Any changes to the ordered Tour Product initiated by the Client must be accompanied by a new Request and a recalculation of the price of the Tour Product. The Travel Agent's actual costs incurred are included in the recalculated price of the Tour Product.
When a new Request is submitted, the previous Request is cancelled.
7.3. Specific third-party penalties for each component of the Tour Product are indicated in the online system. The Client undertakes to familiarize themselves with them before paying for the Tour Product.
8. DISPUTES AND DISAGREEMENTS
9.1. Claims regarding the quality of the provision of the Tourism Product must be submitted by the Client within 20 (twenty) days from the expiration of this Agreement. The claim will be reviewed within 10 (ten) days.
9.2. In the event of disputes arising under or in connection with this Agreement, the Parties will take all measures
to resolve them through negotiations. If agreement is not reached, all disputes will be considered in accordance with the rules of the Civil Procedure Code of the Russian Federation.
9. BANK DETAILS
Travel Agent:
INNA Limited Liability Company
Address: 129085, Moscow, inner territory of the city, Ostankinsky Municipal District, Mira Avenue, 95, building 1, office 717, 719
Actual address: 129085, Moscow, inner territory of the city. Ostankinsky Municipal District, Mira Avenue, 95, Building 1, Offices 717, 719
OGRN: 1247700287229
TIN: 9717159908/771701001
Legal Address: 129085, Moscow, inner territory of the city. Ostankinsky Municipal District, Mira Avenue, 95, Building 1, Office 1/1
Mailing Address: 129085, Moscow, inner territory of the city. Ostankinsky Municipal District, Mira Avenue, 95, Building 1, Office 717
Current Account: 407 028 107 015 200 008 42
Bank Name: JSC "ALFA-BANK"
Correspondent Account: 301 018 102 000 000 005 93
BIC: 044525593
Phones: (495) 742-17-17
email: agent@inna.ru
General Director – Anastasia Alekseevna Pelevina
Appendix No. 1
To the Agreement for the Sale of a Tourist Product
Order No. _____, dated "___"___________ 20__
Country:
City:
Travel Dates:
Price:
Customer Information
Full Name, Email, Phone
Tourist Information
Full Name, Passport Information, Date of Birth
Accommodation Information
Accommodation:
Arrival Date:
Departure Date:
Number of Nights:
Accommodation Type:
Room Information:
Meal Information:
Flight Information
Itinerary:
Departure Date:
Return Date:
Total Cost of the Tourist Product
Cancellation Information
Cancellation terms are determined by the airline's fare rules and the hotel's booking terms. You can inquire about them by sending an email to agent@inna.ru.